Refunds & Returns

Our CheeseButta team is always here to assist.

Return / Refund Policy

Should you discover any problems with your order, we will do everything we can to make things right. Please notify us of any problems (damaged products, missing or incorrect items, billing problems, etc.) by emailing us at sales@cheesebutta.com
 
If you are reporting a damaged product, please include a photo with your email if possible. 
 
Please notify us of any problems within 3 days of receiving your order. We cannot offer any resolution after that time period. 
  • For food safety reasons perishable items are not returnable.
  • All sale items are final sale.

CheeseButta is frozen prior to shipment and it should arrive at a cool room temperature of (58° to 68° F). Please refrigerate immediately upon arrival.

Please be advised, if you believe you have received an item out of temperature we request you provide us with a photo displaying the product in the state it arrived with the lid open with a thermometer indicating the temperature status or the product with lid open to show any melting or damage within 2 hours of delivery of the product.
This photo can be submitted to .

Requests received after this two hour timeframe and without this requested documentation will possibly be subjected to re-shipping costs for any requested product replacement unless the tamper resistant container is damaged or opened upon arrival.

Shipping costs are non-refundable. We apologize for this inconvenience however many different factors during shipping are out of our control. Requests will be treated on a case by case basis to provide the best solution for your needs!

Our Guarantee

We guarantee every shipment. If there is a problem with a delivery or with the quality of your cheese, we will do everything we can to make it right.
Common purchase queries answered

Orders and Shipping

We ship orders on Monday and Tuesday of each week. We use a variety of shipping services from FEDEX, UPS and USPS. 
We typically ship 2-day Cold Pack shipping, so your order will arrive on a Wednesday or Thursday.

Click on the My Account button and create a CheeseButta account. This will hold your shipping information for the next purchase.

Log Into “My Account” and click on edit shipping details.

When each order is shipped, our system will send you an email and or SMS text message with the tracking information. Click on the tracking link and it will show you where your order is.

We do not keep your credit card information on file.

We do not charge sales tax in Washington State for food items.

At this time we only ship in the United States.

Yes, we will do what we can to ship all of your items in one package. These will be shipped via 2-day cold plack shipping.

If you need to swap an item

Returns and Exchanges

Should you discover any problems with your order, we will do everything we can to make things right. Please notify us of any problems (damaged products, missing or incorrect items, billing problems, etc.) by emailing us at sales@cheesebutta.com
 
If you are reporting a damaged product, please include a photo with your email if possible. 
 
Please notify us of any problems within 3 days of receiving your order. We cannot offer any resolution after that time period. 
  • For food safety reasons perishable items are not returnable.
  • All sale items are final sale.

If you received a wrong item, please take a picture of your invoice and the shipped items, then email us at sales@cheesebutta.com

We will do everything we can to make it right for you.

Please be advised, if you believe you have received an item out of temperature we request you provide us with a photo displaying the product in the state it arrived with the lid open with a thermometer indicating the temperature status or the product with lid open to show any melting or damage within 2 hours of delivery of the product.
This photo can be submitted to .

Requests received after this two hour timeframe and without this requested documentation will possibly be subjected to re-shipping costs for any requested product replacement unless the tamper resistant container is damaged or opened upon arrival.

Shipping costs are non-refundable. We apologize for this inconvenience however many different factors during shipping are out of our control. Requests will be treated on a case by case basis to provide the best solution for your needs!

Shipping costs are non-refundable. We apologize for this inconvenience however many different factors during shipping are out of our control. Requests will be treated on a case by case basis to provide the best solution for your needs!

Please contact us via email at sales@cheesebutta.com

Email us at Sales@cheesebutta.com to inform us of the correct address or give us a call at 360-363-0216

You may cancel your order prior to Monday or Tuesday of each week – BEFORE WE HAVE SHIPPED YOUR ITEMS.

Free Shipping

On all orders above $69

Premium Gourmet

Rich, Creamy & Satifying

KETO Friendly

Keto Diet Approved

Gluten Free

Gluten Free & Clean