Customer Help

Our CheeseButta happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We ship orders on Monday’s and Tuesdays each week. 
We ship using FEDEX, USPS and UPS and typically will be a 2-day Cold Pack Shipment.

Therefore, you will receive your items on either Wednesday or Thursday.

Click on the “My Account” tab at the top of the screen and create your account, or during the checkout process you can create your account.

Click on the “My Account” tab at the top of the screen to edit your shipping address.

When each order is shipped you will receive an email or an SMS text message with the tracking information. Click on the link to view where your shipment is.

No, we do not keep your credit card information on file.

In Washington State we do not charge sales tax on food items, this may be different depending on the state you live in.

At this time we only ship in the United States.

Yes, your order will come in one package with insulation and cold bricks to help protect the cheeses.

If you need to swap an item

Returns and Exchanges

hould you discover any problems with your order, we will do everything we can to make things right. Please notify us of any problems (damaged products, missing or incorrect items, billing problems, etc.) by emailing us at sales@cheesebutta.com
 
If you are reporting a damaged product, please include a photo with your email if possible. 
 
Please notify us of any problems within 3 days of receiving your order. We cannot offer any resolution after that time period. 
  • For food safety reasons perishable items are not returnable.
  • All sale items are final sale.

If you received a wrong item, PLEASE take a picture of the invoice and the incorrectly shipped items. We will do everything we can to make it right for you.

Please be advised, if you believe you have received an item out of temperature we request you provide us with a photo displaying the product in the state it arrived with the lid open with a thermometer indicating the temperature status or the product with lid open to show any melting or damage within 2 hours of delivery of the product.
This photo can be submitted to .

Requests received after this two hour timeframe and without this requested documentation will possibly be subjected to re-shipping costs for any requested product replacement unless the tamper resistant container is damaged or opened upon arrival.

Shipping costs are non-refundable. We apologize for this inconvenience however many different factors during shipping are out of our control. Requests will be treated on a case by case basis to provide the best solution for your needs!

Our Guarantee

We guarantee every shipment. If there is a problem with a delivery or with the quality of your cheese, we will do everything we can to make it right.

Due to the perishable products we cannot accept returns.

Shipping costs are non-refundable. We apologize for this inconvenience however many different factors during shipping are out of our control. Requests will be treated on a case by case basis to provide the best solution for your needs!

Please contact us at sales@cheesebutta.com

Contact us at sales@cheesebutta.com or call our support line at 360-363-0216 to inform us of the correct shipping address.

You may cancel your order at any time prior to us shipping on Monday or Tuesday – BEFORE YOUR SHIPMENT HAS BEEN SENT

Free Shipping

On all orders above $69

Premium Gourmet

Rich, Creamy & Satifying

KETO Friendly

Keto Diet Approved

Gluten Free

Gluten Free & Clean